I can’t even count how many hours I’ve spent in the past year arguing about some BS charge, trying to get something repaired under warranty, or even trying to redeem an valid coupon that was sent to me. I’ve reached a point where I’m exhausted in trying to fight these kinds of things but I feel like I can’t just let any of it go. Sometimes I wish I could hire a Karen, it would be 100% worth it.
Sennheiser. 500 euro headphones broken after only 3 years. It was the fanciest one in the store, but I really needed it.
I tried to get it fixed at various repair shops. No one dared to touch it, I suppose due to some legal reasons. So I ended up sending it to Sennheiser themselves. Got a letter back that it was unrepairable. IIRC I had to pay around 150 euro just for that.
When I asked them to send it back so I could have a look on my own, they said they couldn’t because what would be the point. Finally they did after reminding them that it was still my property to do with as I please. Keep in mind that I even offered 500 euro to get it fixed. No need to waste resources if you ask me, and it has some sentimental value.
I didn’t know anything about electric circuits and I managed to fix it on my own. It just needed a new wire from one side to the other for the battery. I’ve been using it for years now and it works fine again. Apparently the wire they used wasn’t particularly strong.
And I’ve always bought all my headphones from them.
Fuck Sennheiser.
They also like to use proprietary cable-jacks which is annoying and unnecessary.
Even the 560s which uses a standard 2.5mm jack also requires a proprietary locking mechanism
Oh yes I remember I lost the cable and had to buy a new one. It was quite tricky to find.
If not Sennheiser, who?
For hifi gear, I like my Hifiman and Focal stuff
For wireless mainstream stuff, Sony’s solid and has good customer service from my personal experience