I can’t even count how many hours I’ve spent in the past year arguing about some BS charge, trying to get something repaired under warranty, or even trying to redeem an valid coupon that was sent to me. I’ve reached a point where I’m exhausted in trying to fight these kinds of things but I feel like I can’t just let any of it go. Sometimes I wish I could hire a Karen, it would be 100% worth it.
Just canceled Comcast after about 10 years. Recently moved, and after a month of difficulties getting my account transferred and losing my discounts I wanted to rollover due to salesman incompetence, I finally talked to someone who seemed ready to finish fixing everyone’s mess. I end the call with a sigh of relief, only to get an email a few minutes later with the wrong address on my account. The idiot was helping two customers at once and mixed us up. After a few more days of long calls, someone sorts it out and decides to order me a streaming box I explicitly said I didn’t want. Turns out, if you don’t plug in the streaming box, they’ll force you to return it, and if you don’t return it, they bill you for the BOX THEY GAVE ME FOR FREE. I try to return it online, but I can’t, in fact, the online portal says I have no equipment under my account. Why? Because the streaming box is still mixed up in an account I don’t have at the other address. Whatever, I can cancel and move on with my life. Within two weeks of canceling, they sold my email to a bunch of scammers, and I know it was them because the email was unique for Comcast.