I can’t even count how many hours I’ve spent in the past year arguing about some BS charge, trying to get something repaired under warranty, or even trying to redeem an valid coupon that was sent to me. I’ve reached a point where I’m exhausted in trying to fight these kinds of things but I feel like I can’t just let any of it go. Sometimes I wish I could hire a Karen, it would be 100% worth it.
I was wondering if this was Australia. I’ve heard of issues with smart meters and the issue is annoyingly complex as the information they get from the AEMO isn’t always correct.
Source: Have worked in the energy utilities sector in the past…
Europe.
The meters run fine and there has been a push from the distributor to make the entire network digital as they have been eating huge fines for not guaranteeing timely readings. The last one was more than €20 millions, to be returned to the consumers.
This particular situation was due to laziness and a sense of dominance the company has, because it is the oldest and most well known in the market. They can treat people in the worst fashion that their customer base won’t leave them; it’s a mix of Stockholm syndrome and a well put together slander campaign of every other energy retailer in the market.