I can’t even count how many hours I’ve spent in the past year arguing about some BS charge, trying to get something repaired under warranty, or even trying to redeem an valid coupon that was sent to me. I’ve reached a point where I’m exhausted in trying to fight these kinds of things but I feel like I can’t just let any of it go. Sometimes I wish I could hire a Karen, it would be 100% worth it.
It’s become worse dealing with Google over these play cards since covid. They shut down all phone support. I made 13 attempts to get a $100 card deemed with them and I got all kinds of reasons why I couldn’t redeem the card by email despite providing the receipt, card and codes and my utility bills. I even called other departments within google to try to get it fixed. Nothing.
I wasted way more of my time on principle. It happens quite often I read online for many people.
I think Google should be barred from selling these cards. There’s no recourse and they keep the money. It’s a racket and there’s no way to recover the money unless you pay by credit card with a charge back. Those that used cash or debit are out the money as there are no refunds from the store.