I can’t even count how many hours I’ve spent in the past year arguing about some BS charge, trying to get something repaired under warranty, or even trying to redeem an valid coupon that was sent to me. I’ve reached a point where I’m exhausted in trying to fight these kinds of things but I feel like I can’t just let any of it go. Sometimes I wish I could hire a Karen, it would be 100% worth it.
Yup, this is how every call center is. Every person they refund/let cancel is a black mark on their numbers. They chew you out and use it as a reason to fire you, or deny bonuses.