This may come down to details of their policies and how they interact and support each department. If it’s for your official work, and I’d say start with a ticket and if they resist then push it up the flag pole and don’t stop. (Assuming you’re not one,) Your PI ought to fight like hell to make sure their employees can do their jobs, and the chair fight to make sure their researchers can run their labs, and the dean much the same, but throwing heavier punches each step up. Really shouldn’t get to that point, but if you can’t do your job, rattle the cages until you can.
One thing I’ve noticed is that a ton of posts from the top 0.1% subs will get about three to four hours of thousands of updoots and comments and then get nuked by the mods with no reason given, pointing to it being bots. Like a few years ago it seemed like the repost bots were sneaking in and getting posts at the top to then be able to sell the account for someone else to bypass spam filters. Now it feels like the majority of top posts are that, and that anyone engaging in the top content is also grinding out the accounts that will be used to spam them at a lower level.