I can’t even count how many hours I’ve spent in the past year arguing about some BS charge, trying to get something repaired under warranty, or even trying to redeem an valid coupon that was sent to me. I’ve reached a point where I’m exhausted in trying to fight these kinds of things but I feel like I can’t just let any of it go. Sometimes I wish I could hire a Karen, it would be 100% worth it.
Honestly, my guess the people working the call center get paid on retention numbers whereas the people that work in the warehouse just get paid a salary/wage. The call center probably had an incentive for you not to cancel, do the charge back, or the refund that sort of thing. That’s my guess I’m only like hypothesizing here.
Yup, this is how every call center is. Every person they refund/let cancel is a black mark on their numbers. They chew you out and use it as a reason to fire you, or deny bonuses.
It’s possible, but by the time you get to the supervisor, it’s time to cut the shit.
Could be. Call center employees are overworked and underpaid for sure and it’s very possible those particular folks get transferred cancellation requests and get bonuses based on talking people out of cancelling. Still super bad for them to leave a customer with a bad taste. You could be cancelling because you’re moving and after that you’re probably never going to subscribe again…